Our Shipping Promise: Fast, Reliable, and From the USA
Welcome to LOLO'S SHOP! We know how excited you and your pet are to receive your new treasures.
While our company is globally-minded, our commitment to you is local. All orders are processed and shipped directly from our fulfillment center within the United States to ensure you receive your products as quickly and reliably as possible.
Here’s everything you need to know about our shipping process.
Shipping Times & Delivery
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How long will delivery take? Once your order has shipped from our US facility, you can expect it to arrive within an average of 4 - 7 business days.
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How can I track my order? You will receive a shipping confirmation email with a tracking number as soon as your package is on its way. You can use this number to follow your order's journey to your doorstep.
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A Note on Delays: While our shipping partners and we work hard to meet these timelines, unforeseen circumstances (like severe weather, holiday rushes, or carrier-side issues) can occasionally cause delays. We truly appreciate your patience and understanding in these situations. For this reason, delivery dates are estimates and not guaranteed.
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Incorrect Address: Mistakes happen! If you've entered an incorrect address, please reply to your order confirmation email or contact us at
lolosshop.ask@gmail.com immediately. We can correct the address if the order has not yet been shipped. We are not responsible for orders delivered to an incorrect address supplied by the customer.
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Business Days: Please note that "business days" are Monday through Friday and do not include weekends or public holidays.
Your satisfaction is our priority. If your question wasn't answered here, please don't hesitate to reach out.
